Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received. It also needs the receipt or proof of purchase. All printed items may only be returned due to defect or incorrect printing error and will be replaced.

To start a return, you can contact us at info@poshyprintista.com. You will receive instructions for return.

You can always contact us for any return questions at info@poshyprintista.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any defects or errors on our part will result in a replacement at no charge — simply with a photo of the items in question & one of our representatives will issue an immediate replacement. Replacement orders are prioritized in our production facility in order to ship as quickly as possible.

Exceptions / non-returnable items
We do not offer returns, refunds, or replacements on personalized and custom printed items due to customer error such as incorrect selection of sizes, designs, colors, etc.. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@poshyprintista.com.